Privacy Policy

This Privacy Policy explains how 7abet collects, uses, stores and protects personal information belonging to players who register an account, browse the site, or otherwise interact with our services. It applies to all visitors and registered account holders and is intended to give Australian players a clear understanding of their data protection rights, our cookie policy practices, and the safeguards we apply to information gathered during registration, deposits, withdrawals and general use of the platform. By creating an account or continuing to use the site, you acknowledge that you have read and understood how your data is handled as described below.

7abet is operated by Regaltech Solutions Limitada, a company registered in Costa Rica under registration number 3-102-942064. All references to “we”, “us” or “the operator” throughout this document refer to Regaltech Solutions Limitada and its brand 7abet. This policy should be read alongside our other legal documents, including our terms and conditions and responsible gaming information, both of which contain related provisions on account use and player protection.

Information We Collect

We collect personal information necessary to open and maintain a player account, to verify identity in line with know-your-customer obligations, to process deposits and withdrawals, and to communicate with players about account activity. The categories of information collected typically include identity details, contact information, financial and payment information, and technical or behavioural data gathered automatically while using the site.

We only collect information that is reasonably necessary for account operation, regulatory compliance, and the safe delivery of our services. Where a specific data point is not required for a particular player interaction, we do not request it.

How We Use Personal Information

Personal information is used to create and manage player accounts, verify identity and age before allowing deposits or withdrawals, process financial transactions securely, and detect and prevent fraud or misuse of the platform. We also use information to communicate important account notices, respond to support enquiries, and monitor for patterns that may indicate at-risk gambling behaviour, in support of our responsible gaming obligations.

Information may additionally be used to maintain records required by applicable financial and anti-money-laundering rules, to enforce our terms and conditions, and to improve the reliability and usability of the site. We do not use personal information for purposes unrelated to the operation of the platform without first identifying a lawful basis for doing so.

Marketing Communications

Where a player has provided consent, we may send communications relating to account activity, service updates, or information about bonus terms and conditions applicable to their account. Any such communication can be declined or unsubscribed from at any time through account settings or by contacting support through the channels described later in this document. Declining marketing communications does not affect a player’s ability to use the core services of the platform.

Cookie Policy

Cookies are small text files stored on a device when visiting our site. We use cookies and similar technologies to keep players logged in during a session, remember display preferences, measure site performance, and understand general usage patterns across the platform. Some cookies are strictly necessary for the site to function correctly, such as those managing secure login sessions, while others are used for analytics and performance monitoring.

Players can control or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of the site, including the ability to remain logged in or to access some features smoothly. We do not use cookies to collect sensitive financial details directly; such information is transmitted through secure, encrypted channels separate from standard cookie tracking.

Legal Basis for Processing

We process personal information on the basis that it is necessary to perform our contractual obligations to account holders, to comply with legal and regulatory requirements including identity verification and anti-money-laundering checks, and to pursue legitimate interests such as fraud prevention and platform security. Where consent is the basis for processing, such as certain marketing communications, that consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Information with Third Parties

Personal information may be shared with trusted service providers who support the operation of the platform, including payment processors, identity verification services, and technical infrastructure providers. These parties are only given access to the information necessary to perform their specific function and are expected to handle data securely and in a manner consistent with this policy.

We may also disclose information where required by law, in response to a valid request from a regulatory or law enforcement authority, or to protect the rights, property or safety of the platform, its players, or the public. We do not sell personal information to third parties for independent marketing purposes.

Payment-Related Data Sharing

Because deposits and withdrawals are processed through external payment methods, certain transaction data is necessarily shared with the relevant payment provider to complete the transaction. This may include card processors, e-wallet services, bank transfer providers, or cryptocurrency network operators, depending on the method a player selects. This sharing is limited strictly to what is required to process the transaction and confirm its legitimacy.

Identity Verification and Know-Your-Customer Checks

As part of standard account security and regulatory compliance practice, players are required to confirm their email address after registration and to complete identity verification before their first withdrawal is processed. This typically involves submitting a government-issued identification document and, where relevant, proof of address or proof of the payment method used. These checks exist to confirm that the account holder is at least 18 years of age, the minimum legal age for gambling participation, and to prevent fraudulent or unauthorised use of the platform.

Verification documents are stored securely and are only accessed by authorised personnel for the purpose of confirming identity or investigating suspected irregular activity. Players who do not complete verification when requested may experience delays or restrictions on withdrawals until the process is completed.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this policy, including the duration of an active account relationship and any additional period required by applicable financial recordkeeping or regulatory obligations. Once information is no longer required for these purposes, it is either securely deleted or anonymised where deletion is not practicable.

Account closure does not necessarily result in the immediate deletion of all associated data, as certain records may need to be retained for a period to satisfy legal, audit or dispute-resolution requirements. Players seeking clarification on how long specific data may be retained can contact support for a general explanation of our retention practices.

Data Security

We apply industry-standard security measures, including SSL encryption, to protect personal and financial information transmitted through the platform. Access to sensitive data is restricted to personnel who require it to perform their role, and technical safeguards are maintained to reduce the risk of unauthorised access, loss, or misuse of information.

While we take reasonable steps to protect personal information, no online system can guarantee absolute security. Players are encouraged to use strong, unique passwords for their account, avoid sharing login credentials, and notify support promptly if they suspect unauthorised access to their account.

Player Rights Over Personal Data

Players generally have the right to request access to the personal information held about them, to request correction of inaccurate details, and to request deletion of information where retention is no longer necessary for a lawful purpose. Players may also object to certain types of processing, such as marketing communications, and may request a copy of their data in a portable format where technically feasible.

Requests relating to personal data can be submitted through the available support channels, and we will respond within a reasonable timeframe once the identity of the requester has been confirmed. Some rights may be limited where retention or processing is required to comply with a legal or regulatory obligation, such as anti-money-laundering recordkeeping.

Responsible Gaming and Data Monitoring

As part of our commitment to responsible gaming, certain account activity data may be reviewed to identify patterns consistent with problem gambling behaviour, such as unusually frequent deposits or extended playing sessions. This monitoring supports the availability of protective tools including deposit limits, self-exclusion options, and other account controls designed to help players manage their gambling activity responsibly.

Players are reminded that gambling should remain an entertainment activity and that the minimum legal age to participate is 18 years. Anyone who believes they may be at risk of developing problematic gambling habits is encouraged to make use of the account controls available or to seek support from an appropriate external service. Further detail on these tools is available on our Responsible Gaming Guide page.

Children’s Privacy

Our services are intended exclusively for adults aged 18 years and above, consistent with the minimum legal gambling age applicable in Australia. We do not knowingly collect personal information from anyone under this age, and any account found to belong to a person under the minimum age will be closed, with associated funds handled in accordance with our terms and conditions.

International Data Transfers

Because 7abet operates internationally and works with service providers located in different jurisdictions, personal information may be transferred to and processed in countries outside of Australia. Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are applied so that the information continues to receive a level of protection consistent with this policy.

Changes to This Privacy Policy

This Privacy Policy may be revised from time to time to reflect changes in our practices, technology, legal requirements, or the services offered. Any material changes will be reflected in an updated version of this document published on the site, and continued use of the platform after such changes constitutes acceptance of the revised policy.

Contacting Us About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the data protection rights described above, can reach out through the live chat facility available on the site or by email to the support team, both of which operate to assist with account and privacy-related enquiries. Our support function operates continuously and is able to respond in several languages, including English, in line with the general accessibility of our customer service.

When contacting support about a privacy matter, players may be asked to verify their identity before any account-specific information is disclosed, as a safeguard against unauthorised access to personal data. We aim to handle all privacy enquiries promptly and transparently, consistent with the principles set out throughout this policy.

Related Information

Players seeking a broader understanding of how their account operates, including payment processing and applicable account rules, may also wish to review our Terms & Conditions page, which sets out the rules governing account registration, deposits, withdrawals and bonus terms and conditions in detail. General information about the operator, including licensing and company background, is available on the About Us page. For an overview of the platform itself, including its games and features, visit the 7abet homepage.